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TelOne Network Operations Centre to improve business efficiency

by Byron Adonis Mutingwende
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The TelOne National Operations Centre officially launched in Harare today by the Minister of ICTs, Postal and Courier Services, Hon. Dr. Jenfan Muswere will ensure that service delivery to end-users becomes more efficient while businesses and individuals can now work with less disruption for guaranteed business into the future.

Dr. Muswere made the remarks while presiding at the momentous event which marked the official opening of yet another output of the National Broadband Project (NBB1).

NBB1 is the TelOne Network Modernisation Project funded under the China Exim Bank’s $98 million facility anchored by the Government to Government arrangements that the Government of Zimbabwe has with the People’s Republic of China.

Dr. Muswere said that the National Operations Centre by its very nature means that the service being delivered to end-users becomes more efficient and it also means that businesses and individuals can now work with less disruption and indeed it also means TelOne is able to guarantee its own business into the future.

“This is key as it means we ourselves as the shareholder also have our value guaranteed. Indeed, this is an important milestone in so far as it also harnesses our Government’s drive to enhance our ICTs as a driver of our national development and economic turn-around agenda.

 “I have been briefed that the realignment of the said NBB project saw the expansion of the initial scope resulting in the establishment of this facility. To me, this speaks a great deal of diligence in the handling of both the technical and financial aspects of the project. I would like to specifically commend this as these qualities are key as we endeavour to rebuild our country. We cannot afford to have our State entities lapsing and allowing projects to run without thorough scrutiny and meticulous deployment. Indeed, well done to the TelOne management,” Dr. Muswere said.

The Minister was hopeful that this project and several others that have already been launched will see TelOne contributing to a far-reaching impact towards the attainment of national Vision 2030.

He reiterated the fact that technology remains a key driver and enabler for the Government’s Vision 2030 that has been enunciated by His Excellency President E.D. Mnangagwa.

Furthermore, Industry 4.0 technologies like Artificial Intelligence, Data Science, Internet of Things, and Big Data Analytics among others are the reality of the new economy and the Government has clearly defined these as key to transformation both under the immediate Economic Stabilization Plan and the already mentioned Vision 2030.

Speaking on the same occasion, TelOne Managing Director, Mrs. Chipo Mtasa said the National Operations Centre (NOC) project, which cost TelOne a total of $850,000 is an offshoot of the National Broadband Project, the project facilitated through the $98 million China Exim Bank loan facility.

She said the projet came about as an expansion of the scope after realising some surplus from one of the sub-projects.

“From this surplus, the National Operations Centre was prioritised as TelOne is emphasizing client experience as a way to augment the new technologies that we are deploying and the general performance of the business. It has enabled us to move away from the reactionary approach to more proactive support of services especially as NOC takes advantage of the converged systems and services.

“As we gather here today, for us at TelOne, this is a celebration of the marked improvement in client support and service delivery which the 24/7 network surveillance and a 360-degree view of the performance of network which this facility has enabled since we started using it the end of last year,” Mrs. Mtasa said.

She emphasised the fact that TelOne remains focused to be the leader it ought to be in the delivery of Technology, Media, and Telecommunications in Zimbabwe.

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